FAQ

Frequently Asked Questions

Find important information about uniform orders, payments and school collection. Select a question to view the answer.

Ordering & Payment

▶ What are your accepted modes of payment?

Online Purchase: Credit Card payment is accepted.

In-School Purchase: Payment is accepted via cash, PayNow, and PayLah only.

NTUC, CDAC e-vouchers, CDA, and Child LifeSG credits are not accepted as payment methods.

▶ What should I bring when collecting my school uniform order?

Please present your order confirmation email when collecting your uniforms at school. This helps us verify your purchase and makes collection quicker and smoother.

▶ Can FAS students order uniforms online?

Students under the Financial Assistance Scheme (FAS) may use our website to check available uniform sizes. However, please do not place an order through our online store. Follow your school's instructions for FAS uniform purchases and collection.

▶ What should I do if I encounter a checkout or payment error?

Please check your bank transactions to verify whether payment has been successfully processed before placing another order.

Please avoid submitting duplicate orders. If you are unsure of your payment or order status, contact our team at 6241 1933 / 6241 7905 or info@hktatkee.com.sg.

▶ Can I cancel or refund my order?

All orders are considered final once payment has been made. Cancellations and refunds are strictly NOT allowed. Customers are responsible for verifying all order details, particularly the student's name tag information, before completing payment.

Personalised Name Tags: No changes, cancellations or refunds will be accepted once embroidery or production has commenced.

Cancellation Requests: In exceptional cases where a cancellation is approved, applicable bank processing (3.5% for credit card) and transaction fees will be deducted from the refund amount. These fees are non-refundable.

▶ Can I exchange the sizes after purchase?

  • School Self-Collection: Size exchanges can be made directly at the school during collection.

  • Home Delivery: Please bring the uniforms to the school for a size exchange.

  • Exchange Conditions: All uniforms must be returned in their original condition and packaging, unworn, unwashed, and with tags intact.

  • Non-Exchangeable Items: Socks are strictly non-exchangeable for hygiene reasons.

▶ Can I change from home delivery to self-collection once I checked out?

Please contact us directly, thank you.

School Uniform Sales & Collection

▶ When are the in-school uniform sales at Zhonghua Secondary School?

Sales are scheduled for the following dates:

  • 24, 25 November 2026
  • 3, 8, 9, 11, 18, 19, 21, 22, 23, 28, 29 December 2026
  • 4, 5, 6, 8, 11, 13 January 2027

Time: 9:00 AM – 3:00 PM

Please refer to the latest school announcements for updated sales and collection schedules.

▶ When are the in-school uniform sales at Unity Secondary School?

Sales are scheduled for the following dates:

  • 16–30 November 2026
  • 17–31 December 2026
  • 4, 5, 6, 8, 11, 13 January 2027

Time: 9:00 AM – 3:00 PM

Please refer to the latest school announcements for updated sales and collection schedules.

▶ Do Zhonghua Secondary School students need a collection appointment?

Yes. All Zhonghua Secondary School students, regardless of level, must book a collection appointment through the Pacific Bookstores website.

Please arrange to purchase or collect your school uniforms and textbooks during the same appointment for a smoother collection experience.

▶ Will uniforms be available from the school bookshop?

Uniforms may subsequently be made available through the school's bookshop, subject to arrangements and stock availability.

Please refer to the latest school announcements for updated sales and collection schedules.

Uniform Related

▶ How should I care for my uniforms?

Please follow the washing instructions on the label. 

  • Hand / machine wash in cold water and turn the garment inside-out
  • Do not soak
  • Do not bleach
  • Wash dark colors separately
  • Cool iron only
▶ Name Tag Orders

Please ensure the student's name is entered correctly before placing your order.

  • 1 Quantity = 5 Pieces of name tags.

  • Ordering 5 quantities means you will receive 25 pieces of name tags.

  • Maximum 16 characters, including spaces, per name tag.

  • All names will be embroidered in CAPITAL LETTERS.

No changes or refunds will be accepted for incorrect spelling, order quantities, or name details submitted by customers once production has commenced.

▶ What if the size I need is unavailable or out of stock?

  • Sizes Outside Our Standard Size Chart: If your measurements fall outside our available size range, please contact us to enquire about made-to-order uniforms.

  • Out-of-Stock Sizes: If your required size is temporarily out of stock, please contact us with the size needed. We will advise you on its availability and restocking updates.

Contact & Assistance

▶ How can I get help with sizing, orders, payment or collection?

Please contact our team for assistance with uniform sizing, online orders, payment or collection arrangements.

Telephone: 6241 1933 / 6241 7905
Email: info@hktatkee.com.sg

▶ What is your address?

Hong Kong Tat Kee Tailor
Blk 3012 Bedok North Avenue 4, #03-2030
Bedok Industrial Park E
Singapore 489978

Thank you for choosing Hong Kong Tat Kee Tailor. We appreciate your support and cooperation.